Posted time May 8, 2024 Location Werribee, Melbourne VIC Job type Full-time
  • salary Werribee, Melbourne VIC
  • salary Aged & Disability Support (Community Services & Development)
  • salary Full time
  • salary $60,000 – $75,000 per year


About Company:

Hi Five Community Services is a well-established Registered NDIS service provider. We continue to expand our services as we grow. We cater to vulnerable people of varying age groups in the community. Our programs aim to provide high-quality services to enhance people’s lifestyles through a Person-Centred Approach using every opportunity to support individuals in achieving their goals.  We pride ourselves on our reputation for delivering an excellent service. Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families, and support workers.

About the opportunity:

The role of the Care Coordinator is to support participants to achieve their NDIS and person-centred goals through the promotion of independence and choice. We work with support workers, support coordinators, plan managers & allied health professionals to provide a multidisciplinary approach to helping our participants achieve these goals. As a Care Coordinator you are the primary contact for your participant in all support-related matters. It is the Care Coordinator’s responsibility to ensure there is minimal disruption to participants care and services and maintain a strong level of communication with all people involved.

Responsibilities include: 

  • Onboard new participants and carry out the induction procedure by educating participants on NDIS processes.
  • Maintain NDIS and high care documents on a regular basis and/or as needed.
  • Completing and maintaining participant risk assessments, support plans and person-centred plans.
  • Help support participants with complex & high care needs – Ensure support staff are trained appropriately.
  • Maintain relevant documentation and matching registers.
  • Serve as the primary point of contact for participants and support workers.
  • Support participants in decision-making and coordinate a program both, in the community and in the home.
  • Demonstrate excellent customer service skills when working with participants, support workers and other team members.
  • Perform administrative tasks relevant to your works.
  • Demonstrate excellent communication skills.
  • Undertake HR administrative duties as required, such as hiring, onboarding, and inducting new support workers and matching them suitably to participants.
  • Maintaining a monthly roster for participants and support workers to provide a strong continuity of care.
  • Generate weekly timesheets and assist the finance team in budgeting monthly.
  • Communicate sensitively, openly and effectively with Hi Five participants, their families/carers and/or advocates, substitute decision-makers and other staff including providing prompt, courteous and relevant responses to all enquiries including internal and external requests.

Desirable / Requirements:

  • Appropriate certification which is relevant to the disability industry
  • Knowledge of the NDIS & complex care participants
  • NDIS Worker Screening Check
  • Australians Driver’s License
  • Police Check
  • Working with Children’s Check
  • Proof of Vaccination
  • Available to start ASAP!

Knowledge & Experience:

  • Previous experience in the disability industry including working with complex needs participants.
  • Strong administrative & communication skills.
  • Ability to manage time efficiently in a fast-paced work environment.

We are a team of really motivated, honest people who love our work and culture, so finding people who understand our values and fit the culture is vital.  For this role, we’re looking for someone who:

  • Always represents our business values,
  • Is a great team player,
  • Is a multi-tasker,
  • Hands-on and active!

How to apply:

If you think this role is for you, we’d love to hear from you!

Please email your resume to or contact us on 0450 155 732Or simply click on the Apply button.

*Please note that if you haven’t heard from us, please accept that your application, at this time, has been unsuccessful.

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